Client Data & Knowledge Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

★Japanese (native level) and English (business level) skills are a must★

The Client Data & Knowledge Manager's main objective is to strategically manage client data and insights to elevate client relationships and fuel business growth.

This role actively contributes to developing the team's strategy, aligning with overarching company objectives, and makes high-level decisions within their area of jurisdiction to ensure successful execution.

She/he is expected to collaborate extensively with other departments, leveraging their expertise to influence data-driven initiatives across the Maison and disseminate relevant and timely reports and analysis.

Ultimately, this position ensures that comprehensive client knowledge is effectively utilized to personalize client experiences and inform strategic business decisions.

By transforming raw data into actionable intelligence, the manager plays a crucial role in shaping Cartier Japan's client-centric approach and competitive advantage.            

SCOPE OF RESPONSIBILITIES

【ビジネスへの貢献範囲】

• Cartier Japan's business related to client strategy and data

【売上・組織規模】

• Cartier Japan's sales target influenced by client strategy and data, as well as client marketing in general 

【その他期待される成果】

• Acting as the contact person when it comes to Client Data & Knowledge within the company.                                                                                                                                                                                              

BUSINESS PERFORMANCES

【戦略的影響範囲】

• Facilitating the achievement of team and organisational goals through expertise

【アカウンタビリティと成果物 】

• Responsible for delivering high-quality deliverables that meet project and task requirements and contribute to the resolution of complex issues in their area of expertise.

【意思決定 】

• Makes decisions within the area of expertise, presents suggestions and solutions to superiors and provides technical insights to improve processes and outcomes.
• Functional expertise: utilises technical or functional expertise to produce quality results in a specific area.
• Risk management: manage risks in the area of expertise and share them with superiors and other stakeholders in the organisation.

ORGANIZATION & PEOPLE 

【組織開発 】

• Provide expertise to optimise team workflow and project delivery and provide input on the skills and tools needed to successfully complete tasks.
• Promote a work environment where team members can collaborate effectively and respect each other. Uphold and demonstrate the organisation's values through day-to-day contributions.
• Succession planning : Establish your own succession plan and work with your superiors to select and train potential successors. 

【チェンジマネジメント 】

• Respond quickly to change and facilitate the introduction of new processes.
• Share feedback on the impact of change in your area of expertise.

LEADERSHIP

【リーダーシップ責任 】

• Does not directly supervise other staff, but provides technical guidance to colleagues and junior staff.
• Devotes himself/herself to a specific area of expertise within the team. Contributes to the achievement of the team's objectives and is responsible for producing high quality results within their area of expertise.
• Provides insights and suggestions for improving technical or operational processes.
• Independently resolves technical or task-specific problems.
• Facilitates team problem solving by providing expertise and solutions.

【コラボレーション＆ステークホルダーマネジメント 】

• Manage stakeholders (internal and external) involved in the work and obtain support from superiors as required.

【MINIMUM WORKING EXPERIENCE】

• Minimum 5 years in Client or Data role

【REQUIRED KNOWLEDGE & BACK GROUND】

• Extensive experience in data management & analysis needed.
• Deep understanding of CRM & Clienteling.

Desirable if possible

• Luxury and/or Retail industry experience desired.
• Proficient in data tools preferred.
• Experience with Salesforce preferred. University studies in CRM / data science / marketing preferred. 

【 REQUIRED SKILLS 】

<Technical Skills>

• Microsoft 360, data analytics skills, client database management

<Human Skills>

• Autonomy, analytical & logical thinking, flexibility, results-driven, organization skills, time management

<Language Skills>

• English & Japanese

【Desirable if possible】
<Technical Skills>

• AI, Salesforce, Looker/BI

<Human Skills>

• Creativity
   

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