Learning & Development Manager, SEAO

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:

Richemont Southeast Asia & Oceania (SEAO) is looking for an accomplished Learning & Development expert to join the SEAO Human Resources community.  You would lead the formulation and orchestration of the SEAO Learning & Development roadmap and build the organization capability in alignment with our business and people agenda.  Located in Singapore, you would be working closely with Richemont Regional Functions & Maison key stakeholders in SEAO as well as APAC L&D and  Richemont Retail Academy leaders.

HOW WILL YOU MAKE AN IMPACT?

Learning & Development Function Management

• Understand the SEAO business needs and translate them into effective, practical learning solutions, aiming at building employee capability and bridging competency gaps

• Perform learning needs assessment; provide recommendations on appropriate learning initiatives and effective delivery options that engage learners and produce desired outcome

• Establish SEAO learning catalogue, project plan and deployment/communication matrix consistent with the Group L&D strategy

• Develop budget, monitor expenses, and adjust resources allocation in order to fulfill SEAO learning needs

• Maximize internal available resources (people, processes and tools) whilst sourcing external vendors/programs to enrich the total learning offerings for SEAO population

• Manage the reporting and tracking of all learning initiatives, qualitatively and quantitatively, for management perusal

Learning & Development Program Management

• Champion the facilitation or cascading of programs from Richemont for Maison and Richemont audience in SEAO  such as Group onboarding, Manager’s onboarding, Performance Trainings, and Feedback Culture training, with appropriate adaptation and contextualization to reflect and address the market-specific learning needs

• Design, develop and implement SEAO-specific learning solutions, based on the evolving SEAO business agenda

• Measure success and effectiveness of learning solutions; suggest improvements especially on their quality, scalability and sustainability

• Design, develop and implement appropriate post-learning interventions and tools to enable effective skill transfer and knowledge application

• Manage co-ordination and logistics of learning events and offerings, based on the agreed budget and milestones

Partnership Building and Stakeholder Management

• Develop and maintain effective communities of learning with Group, Maison and Richemont Functions across levels and markets to jointly cultivate and embed a strong culture of learning in SEAO

• Collaborate closely with HRBPs, Maison & Richemont leaders to obtain commitment to co-create conditions for effective capability development & lasting behavioral change in their teams

• Partner with APAC Richemont Retail Academy and L&D leaders to synergize efforts and scale resources on people development

• Lead the animation of the SEAO Learning & Development/Retail Training community and generation of collaborative opportunities within SEAO, APAC & Group

WHAT ARE WE LOOKING FOR?

• 7-10 years of solid L&D experience

• A skilled trainer with significant hands-on facilitation experience; accreditation on branded programs or professional license on facilitation/coaching would be an advantage

• An interpersonally and culturally savvy relationship builder with ability to engage and influence across levels of leaders and employees

• A seasoned project manager comfortable with both strategic and operational tasks in a fast-paced, matrix, and multi-brand environment

• A client-centric problem solver with strong business acumen and ability to translate the business needs into practical Learning & Development solutions

• Understanding of Learning & Development best practices, tools and methodology

• Luxury retail experience, as well as understanding of the trending topics on luxury retail (client engagement, leadership development, etc) would be an advantage

• Experience in Learning Management System and know-how of learning technology an advantage

• An avid learner and a passionate enabler of the learning and growth of others

HOW DO WE KEEP YOU ENGAGED?

You will be joining a collaborative, inclusive, and dynamic Human Resources team.  You will integrate into the world’s leading luxury goods organization and be able to create an impact on our SEAO’s strategic priorities and ambitions regarding people development.  You will be a pivotal champion contributing to the development and deployment of employee-centric yet business-focused learning solutions to enable and empower the growth of our employees to thrive in a fast-changing luxury retail landscape.

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