Richemont RICHEMONT
[Chloe] Senior Retail Manager
About the role
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
JOB TITLE : Senior Retail Manager
REPORTING TO : Managing Director
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For over 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organizations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large
MAIN PURPOSE
Under the supervision of Managing Director and active communication with HQ Retail Team, Senior Retail Manager will be responsible for business development, boutique operation, CRM KPI management, and client activations. Korea’s retail operation & learning strategies - driving and tracking them, including sales development, talent development, and retail environment improvement.
KEY RESPONSIBILITIES
Key responsibility 1: Business development
Work with managing director and setting up commercial targets with analyzing
Work with boutique managers to ensure success of strategic execution by managing qualitative and quantitative KPIs (clients, sales, service, experts, etc.)
Analyzes variance against set targets regularly and take appropriate actions
Drive retail sales performance to achieve monthly, quarterly, and annual targets.
Analyze KPIs (conversion rate, UPT, ATV, client mix, etc.) and implement action plans to maximize productivity and profitability
Identify growth opportunities by region, store, and product category in alignment with the merchandising team.
Key responsibility 2: Retail Operation
Oversee daily/weekly retail operations and ensure compliance with company standards and policies.
Manage store openings, renovations, and maintenance in coordination with VM, Finance, and HQ teams.
Supervise inventory accuracy, stock levels, and loss prevention.
Analysis of staff sales performance to propose action plan & objectives
Offer guidelines to boutique team for all operational tasks
Key responsibility 3 : CRM & Clienteling
Brief boutique teams on clienteling campaigns and monitor results.
Ensure an exceptional and consistent client experience across all boutiques.
Lead the implementation of CRM KPI and clienteling initiatives/in-store activatgion.
Monitor mystery shopping results and client feedback to ensure service excellence.
Key responsibility 4 : Cross-functional Collaboration
Work closely with Merchandising, Marketing, Finance and HR to ensure full alignment with brand strategy. (Activation, stock handling, training and promotion, etc.)
Liaise with Regional and HQ retail team (Operation, business development, sales) to report business results, analysis, competitor performance and share best practices.
Key responsibility 5 : People Management
Lead, coach, and motivate boutique Managers and retail teams to achieve business goals.
Ensure proper staffing, training, and succession planning in line with brand standards.
Conduct regular performance reviews and provide feedback for individual development.
QUALIFICATIONS & SKILLS:
12+ years of relevant experience in retail operations and retail training
Role models as an ambassador of Chloe in terms of behavior and grooming, whether with internal or external customers, online or offline, thereby inspiring the retail teams to do the same.
Demonstrate ability to drive business KPIs through retail programs and training development
Strong communication and influencing skills
Strong leadership skills including empathy, caring, coaching and motivating
Resourceful, curious, dynamic, and proactive
Strong numeric sense and great attention to details
Good English communication skills
Good computer skills
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