[Vacheron Constantin] Boutique Watchmaker

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

The main purpose of the Boutique Specialist Watchmaker is to provide immediate service to clients entering the flagship Boutique in Seoul.  This includes providing detailed analysis for the purpose of the repair, being processed at the boutique, without interruption, including all services and components.  In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:

Key Responsibility 1:  Diagnosis/Services

Evaluation of products such as:

• Watches

• Clocks

• Accessories

  
These services will include the following types of calibers:

• Quartz

• Mechanical

• Automatic

• Chronographs

• Complications

In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing.  The evaluation requires that the following is considered:

• History

• Previous services performed

• Warranty

• Sales

• Intervention

• Product History

• Quality Conquest

• Network Feedback

• Conditions

• Physical Condition

• Functionality

• Movement Tolerances

 
Key Responsibility 2: Maintenance and Organization of the Workshop

Maintenance of tools and Equipment and ensure that all equipment that is used is:

• Calibrated

• Maintained on a regular schedule

• Proper setup of workshop

• Organization & Cleanliness

Proper layout and accessibility of all tools and equipment

Respecting all guidelines and policies set forth Korea Health and Safety.

These Guidelines cover:

• Chemicals

• Equipment

• Tools

Key Responsibility 3: Communication

• Boutique Personnel

• Managers/Directors

• Sales Associates

• Clients when necessary

Communicate in a timely and professional manner when planning:

• Vacation requests

• Personal days

• Sick days

• Lunch breaks

 
Provide the Technical Manager with feedback related to quality issues found with new and existing products during the repair processes such as:

• Components

• Tools

•  Equipment

• Maintenance

• Required to participate in Maison Sponsored Events:

• Masterclasses

• Product Launches VIP Events

 
Key Responsibility 4: Trainings 

Participate in Brand Trainings:

• Routine Refreshers

• Evolutions

• Calibers

• Processes

• Tolerances Equipment/Tools

• Brand Objectives and Policies

Education:

• Accredited Watchmaking Diploma or Certification. Or have the required abilities that can be validated in an exam

Required experience:

•  Minimum of 5-10 years of experience in Watchmaking is preferred.

• Retail working experience preferred. Working experience with luxury brands is a plus.

• Watchmaking level will be determined by years of experience, and proven ability to repair higher complications and calibers. Ability to perform all functions of watchmaking as determined by offered level.

Personal skills:  Computer Skills

• Knowledge of SAP preferred

• Ability to handle multiple tasks simultaneously is required

• Ability to work with a team in a fast-paced environment is required

• Strong organizational, interpersonal & communication skills

• Authorized to work in Korea without restriction

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