Operation and Planning Manager

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

MAIN PURPOSE

 

We are seeking a Wholesale Operation Manager to support sales team in Mexico and LATAM. Ensure efficient supply, inventory, and retail operations while aligning local market needs (Mexico/LatAm) with Montblanc’s global strategy—maximizing sales, service quality, and operational excellence.

An Operations & Planning Manager at Montblanc is the “engine behind sales”—ensuring the right products are in the right place, at the right time, with flawless execution.

 

 

KEY RESPONSIBILITIES

1. Demand & Sales Planning

• Build monthly/quarterly sales forecasts using historical data and market trends

• Align forecasts with commercial strategy and product launches

• Plan stock allocation across:

  • Retail boutiques

  • Wholesale partners

  • E-commerce

• Adjust plans to meet sales targets and avoid stock imbalances 

 

 

2. Inventory & Distribution Management

 

• Control inventory levels, turnover, and stock coverage

• Processing of Sales Orders and Updating Sales Estimates

• Optimize product distribution across stores and channels

• Rebalance stock between locations to maximize sell-through

• Coordinate returns or transfers of excess inventory

• Ensure correct product availability for events and launches 

 

3. Supply Chain & Operations

• Ensure smooth end-to-end supply flow (HQ → Mexico → stores/customers)

• Monitor shipments, delays, and backorders

• Manage ERP systems (often SAP) and product master data

• Identify risks (e.g., customs, regulations in Mexico/LatAm) and solve proactively 

 

4. Retail Operations Management

• Oversee boutique operational excellence

• Ensure compliance with global brand standards (luxury service, merchandising, security)

• Support:

  • Store openings / renovations

  • Visual merchandising implementation

• Manage operational budgets (expenses, CAPEX, store costs) 

 

5. Performance Analysis & Reporting

• Track KPIs such as:

  • Sales performance

  • Inventory turnover

  • Conversion rates

• Deliver insights and recommendations to leadership

• Translate data into actionable plans to improve profitability 

 

6. Cross-functional Coordination

• Work closely with:

  • Merchandising

  • Marketing

  • Finance

  • Supply

  • Training

• Act as a bridge between HQ and local market (Mexico/LatAm)

• Implement global projects locally and adapt them to the region 

The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

 

 

 

 

 JOB PROFILE (for recruitment purpose only)

• undefined

• Bachelor’s degree (Business, Supply Chain, Finance, or similar)

• 7–12+ years in:

  • Retail operations

  • Demand/supply planning

  • Luxury or fashion industry (preferred)

• Strong analytical and forecasting skills

• Experience with ERP systems (SAP commonly required)

• Fluent English (Spanish + English critical for Mexico role) 

• Highly organized with meticulous attention to detail and excellent follow-up skills

• Proactive, dynamic, and solution-oriented

• Capable of thriving in a fast-paced, challenging, and changing environment

• Flexible and adaptable to new tasks and situations

• Innovative and driven to find effective solutions

• Self-motivated and able to work independently