QC and Photography Coordinator

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Reporting to: Servicing Operations Manager

Location: Fort Worth TX, USA

Role insight

You will be responsible for the Quality Control check of watches here in our Fort Worth Hub , as well as taking pictures and preparing watches for sale on the website. Liasing with the servicing team and Photography department , you will make sure the product looks at its best prior to sale. Additionally you will support aftersales team with warranty and sales returns.

Responsibilities

• Carry out Quality Control checks on stock watches prior to sale, including timing and pressure tests, condition check , and following the 3 day qc process.

• Take photos of the watches , ready to go on the website.

• Conducting the inspection process of all new potential Watchfinder stock

  • Taking a set of pre-defined images of each watch for authentication

  • Liaising with servicing inspection team in other platforms to ensure authenticity of new product.

  • Removing and refitting case backs using specialist equipment where the upmost care is taken during this operation

  • Adding detailed information to servicing reports on TS to record condition, mechanical function of watches. This includes using machinery to complete Timing & Water Resistance checks.

  • Exterior assessment of the watch, detailing any knocks, marks/dents etc.

  • Making recommendations on what if any external parts need to be replaced to restore condition of watch

• Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful inventory. (Stock Audits & Daily Stock Counts)

• Warranty inspection process – You will need to complete a diagnosis process to identify faults with warranty returns

• Processing work upon notifications given by UK as to how watches are to be repaired and made ready for sale

• Fitting and removal of straps and bracelet adjustments

• Liaise with members of staff to keep them up to date with due dates, delays etc.

• Identify and deal proactively with any delays or problems that may arise.

About you ... 

• Excellent organizational skills, with a keen eye for detail and ability to relay technical information

• Commercially astute, understand the principles of customer service

• Methodical approach to work

• Able to communicate effectively over the phone, via email and face-to-face

• Vigilant, ability to identify problems before they arise. This should be dealt with in a quick and professional manner and not to delay customers on updates

• Conscientious, someone who understands customer requirements and has worked in a customer focused role

• Ability to multi-task and enjoy working within a busy environment

• Able to follow processes and procedures

• Native speaker in the local language, fluent in English and any other languages would be beneficial

• Dexterity to be able to perform basic watch intervention such as case back removal as well as straps and link adjustments.