Boutique Supervisor

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Boutique performance and operations management

·                Partner with management to support overall operations of boutique, as needed

·                Monitor daily financial aspects of boutique sales: ensure daily transactions and proper paperwork are submitted to Corporate Offices on time and with accuracy

·                Daily set up and break down of boutique for opening/closing as needed

·                Ensure efficient administrative opening and closing of the boutique

·                Oversee inventory control process to prevent stock losses and ensure integrity and quality of stock

·                Ensure image and operational standards accordingly to VAC guidelines (i.e. ordering and restocking supplies, cleaning up, maintain proper workroom organization, product maintenance)

·                Manage all functions of Operations in line with the Maison’s Policy and Procedures

·                Manage boutique operations in accordance with Brand and group compliance policies

·                Ensure effective and flawless compliance audit and present an action plan follow up post audit

·                Maintain strong partnership with Richemont local Finance, Audit & Security teams, while maintaining all guidelines and expectations

Business development:

·                Strongly contribute to grow Brand’s reputation and desirability in the market by participating networking activities outside of the Boutique including client events

·                Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Clienteling:

·                In collaboration with the boutique team, participate to all CRM and clienteling initiatives

·                Lead by example, monitor clienteling activities and share best practices with the team to recruit new clients and prospects and develop individual relationships (i.e. appointment booking data accuracy, clienteling tools and reportings…)

Represent Brand identity -Act as a Maison ambassador

·                Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and the local retail community

·                Adhere with Passion to the values and rituals of presentation established by the Maison

Team collaboration

·                Develop a positive, trusting relationship with the team

·                Partner with management to identify training needs and coaching opportunities

·                Ensure proper understanding and execution of all brand guidelines and procedures among the team

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