Operations Assistant Manager

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

Role Overview

At Jaeger-LeCoultre Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Within the Jaeger‑LeCoultre Americas team and reporting to the Operations AVP, the Operations Assistant Manager is responsible for supporting the retail and wholesale teams with all aspects of the order management and reporting for watches, accessories and other product categories, ensuring seamless coordination and successful completion of operational activities. The successful candidate will partner closely with all departments, demonstrating both agility and drive to deliver results in a fast-paced moving environment.

Responsibilities

1)     OPERATIONS

·       Manage all aspects of retail and wholesale watch & accessories order execution: entry, allocation and tracking as well as consolidation and reporting

·       Be the expert and main contact for accessories (straps, bracelets and buckles) inquiries and orders for the retail and wholesale channels, focusing on client satisfaction and inventory optimization

·       Manage and execute personal purchase requests as well as bi-yearly staff sale orders according to the Company policy. Develop and implement a formal procedure (catalog, order form, troubleshooting, planning)

·       Implement, train and promote with the internal team and partners the existing and future corporate tools and platforms developed for greater information sharing and ordering

·       Approve and process returns and credit/debit memos request as needed and within the Company guidelines

·       Perform consignment monthly validity review and yearly reconciliation

·       Partner with the PR team for their operational needs, from consignment order creation to delivery, return and inventory management

·       Support the Marketing team with all aspects of order execution for their visual merchandising needs

2)     REPORTING

·       Develop and implement the relevant reporting tools to monitor and drive the department’s KPIs

·       Manage all aspects of retail pricing for the region: analyze and share the positioning across countries, partner with HQ, identify opportunities and monitor competition

·       Follow-up and handle all aspects of products returns from our Boutiques and partners – receiving, credit issuing, troubleshooting

·       Be responsible for the product flow execution to / from / between sites (BTQs, warehouses, partners) (inbound / outbound / transfers)

·       Partner with all stakeholders – Inventory, RFBO and HQ teams - to anticipate, understand and correct inventory discrepancies

Qualifications

1) SKILLS

·       2 – 4 years of experience required

·       Exemplary skills in Microsoft Office pack, notably Excel and PowerPoint

·       Experience with SAP & Booster systems is preferred

·       Ability to learn new systems

2) SOFT SKILLS

·       Exceptional organizational skills with the ability to manage multiple tasks simultaneously

·       Very attentive to details, dynamic, agile

·       Ability to work effectively both independently and collaboratively

·       Excellent communication skills and verbal skills

·       Problem-solving, flexibility and business-focused

·       Team player with good interpersonal competences and empathy

·       Strong general education and awareness for etiquette

·       High sense of luxury service and aesthetics

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $85000 - $90000

Salary will be determined based on relevant skills and experience.