Van Cleef & Arpels RICHEMONT

Stock Administrator

À propos du poste

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Here at Van Cleef & Arpels Geneva we are expanding our family by looking for a highly organized, precise and pro-active Stock Administrator for a full-time position, based in our boutique of Geneva.

CONTEXT

As part of the Operations Team, the Stock Administrator ensures the stock management of the boutique including main safe and daily safe optimum organization. She / he aims for operational excellence to support the boutique daily business.

YOUR RESPONSIBILITIES

STOCK OPERATIONS

Manage the stock in the main safe - Receive stock (physically & system), transfer pieces, handle special products requests for CP, and ensure efficient organization of main safe
Manage the daily safe & boutique windows Replenishment - Ensure daily replenishment according to daily routine process & in line with products list agreed with Boutique management, propose alternative when facing shortages and follow-up pieces’ movements within the boutique (CP, safe…)
Token processes - Proceed with daily checks of tokens. Follow Maison processes and guidelines, and support Boutique team
Contribute to document management (delivery notes, mails…)
Ensure the back-office area is properly set-up
Inventories & Pricing follow-up : Perform weekly & monthly stock counts according to boutique inventory schedule, perform yearly inventories in collaboration with RBO team, perform random checks of price tags and update price tags whenever needed
Follow-up & prepare omni-channel orders
Ensure good practices on product storage and manipulation - know how to handle HJ pieces (manipulation, stock specifications, transfer requirements…)

GENERAL BOUTIQUE OPERATIONS

Work as a team in close collaboration with Boutique Admin & CS Admin
Comply with Maison’s policies & abide by procedures
Support CS Admin in CS Stock Management when needed - Receive CS (physically & system), prepare transfers and control all repairs (visual check) at reception
Act as a back-up for Boutique & CS Admin whenever necessary to ensure continuity in boutique operations
Aim for operational excellence as a key member of the BOH team
Escalade feedbacks and propose improvements for existing processes when relevant

TEAM DEVELOPMENT & TEAM SPIRIT

Support the boutique team in handling phone enquiries & CRC emails
Develop personal knowledge & skills through self-training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)
Raise awareness of back-office activities among the sales team & train her/his backup
Contribute to positive team spirit & actively participate in the day-to-day boutique life

CLIENT EXPERIENCE & IN-STORE JOURNEY

Support the boutique team in handling phone enquiries & CRC emails
Helps organizing sales desks and ensures tidiness of the sales floor, jewelry windows with regular checks

MAISON IDENTITY & EXPERTISE

Have basic knowledge on High Jewelry, Jewelry, Watchmaking, and Stones (for quality purposes)
Develop operational knowledge & skills

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At least 3 years of experience in a boutique environment
Strong retail operations experience in a luxury environment.
Strong organizational skills and team spirit
Knowledge of the luxury goods industry and the jewellery/watchmaking sectors is a plus.
Dynamic, rigorous and communicative, you are recognized for your ability to manage several subjects at the same time.
Excellent understanding of retail productivity levers.
Experience in an international environment.
Fluency in French and English.
Willingness to work weekend shifts

More than a job…it’s an experience!

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development