Europe Client Relationship Manager

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

FOR THOSE WHO SEEK EXCELLENCE

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never-ending quest. Play your part in driving our collective success.

YOUR ROLE

We are seeking a Europe Client Relationship Manager who will be responsible for generating qualitative high value sales (exceptional/Les Cabinotiers timepieces) by developing his own VIC/VVIC client portfolio, cultivating strong relationships and leveraging the Maison hospitality platform, whilst also recruiting new clients/UHNWI.

Collaboratively with international markets, this role will develop and treat VIC/VVIC/UHNWI visiting our Manufacture in Geneva, and other regional locations.

Based in our Manufacture in Plan-les-Ouates and reporting to High Watchmaking Client Director, this role will work cross functionally (HQ and Markets) at Europe level.

The Europe Client Relationship Manager plays a key and strategic role in growing our Maison reputation and desirability within the region.

PLAYING YOUR PART

Drive Client strategy and support Clients' development – 60%

• You will drive qualitative high value/Les Cabinotiers sales, in line with the Maison’s strategy and scarcity guidelines
• You will work off-site to grow your clients' network and to recruit new clients
• You will refer prospects to Boutiques in their home Market and support their Client journey
• You will work hand in hand with Boutiques to ensure the highest level of service before, during and after the sale when needed. You will manage VIC/VVIC clients' complaints and offer solutions
• Collaboratively with European markets, you will leverage Maison opportunities including the Hospitality platform, deliver unique and tailor-made Client experience
• You will work closely and support Boutique Managers within the Europe region, on coaching and developing their Sales team to grow the VIC/VVIC client base

Support HQ Hospitality team – 30%

• You will work hand in hand with Markets and Hospitality Client Manager to support Hospitality plans for their VIC/VVIC clients coming to Geneva
• You will host Clients in Switzerland out of the Manufacture, during diners, events, fairs or dedicated activations, and host them in the Manufacture together with Hospitality Client Manager
• You will share post Clients’ activities/events analyses and reports with markets for local follow-up
• You will participate in local, regional and international Maison Events, acting as our Ambassador
• You will participate and be proactive in the enrichment of the Client experience offer, Hospitality services and overall Client treatment
• You will pass on knowledge to other Client Relationship Managers/Grand Vendeurs/Sales teams
• You will contribute to the administration of the Manufacture Salon-Boutique in daily operations (invoicing, shipping, after sales service, inventory, stock management in full compliance with the Maison and Richemont guidelines) together with the Hospitality Client Manager

Define yearly action plans to recruit new Clients and contribute to the development of existing ones – 10%

• You will develop your own VIC/VVIC client portfolio, propose and align action plans to increase loyalty and develop high value/Les Cabinotiers sales
• You will assess market opportunities and potential to target and acquire new Clients; pro-actively suggest new development opportunities (event/places/intermediaries) to recruit new VIC/VVIC Clients
• You will evaluate existing Client’s journey and development within the markets/within the region, in particular sleeping VIC/VVIC clients, and contribute to (re-)activate them

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

• A solid 10+ years’ experience in Sales with proven records in managing VIC/VVIC Clients acquisition, engagement through strong partnerships and retention
• Self-entrepreneur and a self-motivated person, agile, broad-scanner, critical thinker, with ability to innovate and drive change
• Excellent knowledge of luxury Market, including watchmaking and jewellery brands, luxury fashion trends and latest news in town and in the world
• Elegance, Passion, Generosity, Audacity, and Quest for Excellence, with excellent presentation skills and a high sense of client privacy & Maison’s confidentiality
• Proactivity with a “get-it-done” results-driven attitude, autonomy and ability to work independently to achieve the goals whilst being a strong team player for transverse activation - - with a positive and resilient attitude
• Flexibility towards international travels
• Fluency in French and English, any other language a plus

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755.  Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future. 

If this fires your imagination, we welcome your application.

#Richemont #WeCraftTheFuture