Montblanc RICHEMONT
Sales Associate
About the role
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
Achieve individual sales goals and help to achieve overall results.
Process product exchanges.
Maintain operational standards by ensuring inventory control.
Assist in maintaining the general visual merchandising of the Boutique.
Follow retail signature process in order to ensure excellent customer experience inside the Boutique.
Record sales transactions in the system align with compliance.
Inventory executions and report through SOVIA tool.
Correct use of product
Customer obsessed. Establish and maintain a strong client relationship through authorized Montblanc application.
Always provide a high level of customer service including prompt response to client requests/complaints.
Develop and maintain customers data base.
Handling of text messages with clients in a professional manner
Keep accurate control records of all customer repairs (ensure repairs are sent to SAV and communicate repair status to clients and closed follow up to complete the process).
Protect and assure a professional use of data information.
Assist VIP customers.
Prospect new clients. Follow up CRM objectives and daily tasks.Able to prepare and update sales information and send daily reports to Managers.
Report of visual merchandising guidelines.
Palacio de Hierro invoicing reporting if apply.
Support in all operational processes in order to assure positive Audit results.
Participate in all trainings and responsible of becoming an expert in product knowledge.
Strong interest and self study to learn about new products and stories. Connect, engage and inspire customers.
Achieve weekly training tasks in MeApp y E-Learning apps