CRC Operations & Analytics Intern

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role

The Richemont Client Relations Centre (CRC) function supports multiple CRC teams across Southeast Asia, Australia, and Thailand. The team is responsible for performance reporting, digital tools documentation & development, capability building, and advisory support across Maison CRC operations - working at the intersection of data, technology, and client experience.

This internship is a hands-on role supporting regional CRC operations during an active period of growth. The intern will contribute to live deliverables across four workstreams: analytics and reporting, systems and digital tools, capability development, and operational standards. The intern will work directly with the regional CRC lead and produce outputs that feed into real stakeholder processes.

The role suits someone who is comfortable with data and digital tools, can produce polished professional content, and is looking for meaningful exposure to regional operations in a luxury retail context.

Key Responsibilities

Analytics & Performance Reporting

• Support regular CRC performance reporting pipeline across Maison and regional levels.

• Assist in standardizing metrics definitions and reporting templates across markets.

• Conduct ad hoc data analysis and produce summary outputs.

Digital Tools & Systems

• Support testing, documentation, and rollout of digital tools.

• Assist with SharePoint administration, Power Automate workflow monitoring, and user-facing tool guides.

Capability Development

• Assist in building and formatting training content, onboarding guides, and digital tool showcases.

• Support the facilitation logistics for training sessions and capability workshops.

Operations & Standards

• Maintain regional CRC program documentation.

• Assist in preparing presentations, briefing notes, and meeting materials.

• Support the collation of CRC best practices for sharing across Maison teams.

What We Are Looking For

Required

• Proficient in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, basic data structuring) and Microsoft PowerPoint.

• Strong written communication in English - able to draft clear, professional content without heavy editing.

• Detail-oriented and organized, with the ability to manage multiple tasks and track progress independently.

• Comfortable working with data and digital tools; not required to code but must be willing to learn.

Preferred

• Exposure to business intelligence tools (Looker, Power BI, or equivalent) or data visualization.

• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, SharePoint) or a demonstrated interest in no-code/low-code workflows.

• Prior internship or project experience in operations, analytics, or CRM functions.

• Interest in analytics, luxury retail and/or regional business operations.

What We Offer

This role offers genuine exposure to regional business operations in one of the world's leading luxury groups. Over six months, the intern will practice skills in data reporting, digital tool development, and stakeholder communication - while contributing to a program with real commercial relevance.

The intern will have direct visibility into how a regional CRC function is structured, measured, and improved at scale - and will leave with a concrete portfolio of work they contributed to.

#Richemont #WeCraftTheFuture